Keeping on top of your appointments helps you stay organised throughout the day. When you need to review or update an appointment, you can do it directly from the contact. There are two main ways to go about it.
Inside the Contacts Section
You can check a contact's appointments by navigating to the Smartlists tab inside the Contacts section.
Click on the contact you want to check.
On the right-hand menu, click the calendar icon to view the appointments.
Inside a Contact's Conversation
You can find appointments in the activity feed within the contact's conversation. Click the three-line icon to filter the results to appointments only.
Click View Appointment to see its details.
From Conversations
Inside the Conversations tab, open the relevant contact's chat.
On the right-hand side, click the Calendar Icon.
Any appointments the contact has scheduled will be listed here.
Clicking on an appointment will open its details for editing.
That's all there is to it. You can now access and update a contact's appointments whenever you need to.