To keep your account secure and protect your brand, you'll need to verify your From Email address before you can use it to send campaigns. This makes sure only legitimate email addresses are used, reducing the risk of unauthorised use and spoofing. This article covers how email verification works, how to set it up, and some common questions and troubleshooting tips.

Exceptions

There are specific scenarios where email verification may not be required:

  • Custom domains provided under LC email.
  • Location admin email already configured in settings.

How to Verify Your Email

Follow these steps to verify your email address for use in campaigns:

  1. Navigate to the Email Marketing section and create a new campaign or select an existing campaign.
  1. Send or schedule your email after you are satisfied with the content and appearance.
  1. Enter the email address you intend to use as the sender in the designated field.
  1. Click on Verify Now to initiate the verification process.
  1. Check your email inbox for a One-Time Password (OTP) sent to the specified email address. Enter the 6-digit OTP into the verification prompt.

Once verified, your email address is authenticated and ready for use in future campaigns.

Additionally, email addresses can be verified through the Campaign settings page. Begin by selecting the gear icon from the Campaigns view.

Click the "Verify an email" option within the Verify Sender emails section. This will prompt you to enter the email address followed by the OTP.

Remember to hit "Verify" to complete your email verification!

By following these steps and verifying your email address, you can keep your campaigns secure and maintain trust with your recipients, protecting your brand reputation in the process.

Troubleshooting Tips

  • Check Spam/Junk Folders: If you do not receive the OTP promptly, check your spam or junk folders.
  • Resend OTP: Use the option to resend the OTP if it does not arrive within a reasonable timeframe.

Frequently Asked Questions (FAQs)

Q: Why is email verification necessary?

  • Email verification ensures that only authorised users send emails from your domain, reducing the risk of unauthorised use and protecting your brand's reputation.

Q: Are there exceptions to email verification requirements?

  • Yes, email verification may not be required for custom domains under LC email or when a location admin email is already configured in settings.