Content Management in Communities gives group administrators and members the tools to create, organise, and engage with posts and channels within a community. From sharing videos to handling comments and likes, it covers the key interactions that keep a community active.
Group Channels
Each group can have multiple channels to categorise discussions and keep conversations organised. Only admins can create channels.
Creating a Channel
Click the "Add Channel" button in the left bar of the group interface.
A window will appear asking for the channel details.
Give the channel a name and description. The name is limited to 25 characters, and the description to 60 characters, so keep both brief but clear.
Choose an icon for the channel. It appears next to the channel name and helps members find it at a glance.
You can make the channel private by toggling the option on. This lets you control who can access it by approving or declining membership requests.
Click "Create Channel" to finish. The new channel will appear in your list.
Posts
Posts are the main way members share content and interact within a Community Group.
Creating Posts
Go to the channel you want, then click on the top bar.
- Enter a title, this will serve as a header for your post.
- Write your post, you can attach images, videos, files, emojis, or Links as needed.
- When you're ready, click "Publish Post".
Home Timeline
This is where you can see posts from all members across every channel in one place. Checking it regularly keeps you up to date with what's happening in your group.
Comments and Likes
Comments and likes are the main ways members engage with each other. Comments let members join a discussion, and likes let them show appreciation for a post or comment.
Post Actions
Click the three-dot actions menu to see what you can do with a post:
- Copy Link: Copy the URL of the post for easy sharing.
- Report Post: Report a post to the moderators or admins for inappropriate content, spam, or violation of community guidelines.
- Delete Post: Admins and moderators can delete posts if they violate the terms and conditions by selecting "Delete Post" from the post's menu. Additionally, members can only delete their posts and comments.
- Move to Channel: Transfer posts to a different channel within the group. Note: You can only move posts you have created, or, if you are an admin or owner, posts from other members.
- Edit Post: Modify the content of a post to make corrections or add new information.
Now you know your way around these features, managing content in your Community Groups should be straightforward.
Frequently Asked Questions
Q: How many images can I attach to a single post?
- You can attach as many images as you like. That said, keeping the number reasonable will help with loading times and readability.
Q: Can I change the title of my post after it has been published?
- Yes. Go to the post, click the three dots icon at the top, and select 'Edit Post'. You can then update the title as needed.
Q: What is the maximum size for video files that I can upload?
- File size restrictions haven't been finalised for this feature. For best performance, we recommend keeping video files below 100MB. (This is not the official file size limit.)
Q: What happens when I add a hyperlink to my post?
- Adding a hyperlink lets readers click the linked text and go straight to the URL. It's a handy way to include extra resources or references without cluttering your post.
Q: Can I use emojis in my post title?
- Yes, you can use emojis in your post title. Just make sure they add to the clarity of the title rather than distracting from it, and consider your audience and context before adding them.