🔐 Support Access Controls

We've added the ability for agencies to enable temporary support access to their accounts from within the platform.

What's Included

New Support Access section under: Agency View → Settings → Company → Advanced Settings

Users can:

• Enable support access
• Define a time-bound duration
• Extend or revoke access anytime

Why This Was Built

This is a security and compliance-driven update to ensure:

• Access is explicitly user-approved
• Access is time-limited and auditable
• Better alignment with compliance requirements around data access

Help article: https://help.the CRM.com/support/solutions/articles/155000007770-how-to-enable-support-access-for-your-the CRM-account