The Call Widget gives you a clear visual and analytical overview of your call activity. It shows real-time data on both inbound and outbound calls, helping you make better decisions about how your team handles calls.

Key Benefits

  • Visual Insights: Access instant call data, including metrics on incoming and outgoing calls, call durations, and participant-specific details, enabling quicker, more informed decisions.
  • Customisable Dashboards: Personalise your dashboard by adding and configuring the Call Widget to fit your specific business needs.
  • Seamless Setup: With intuitive customisation options, configuring the Call Widget is straightforward, ensuring smooth integration with your existing dashboard.

Adding the Call Widget to your dashboard is a straightforward way to improve how you manage calls. Follow these steps to get started:

Accessing the Dashboard

Navigate to your dashboard from the left-hand menu, then click the "Edit Dashboard" button.

Adding the Widget

Click the Add Widget button in the upper right-hand section.

Proceed to select the "Calls" tab and view the available widgets within this section.

Choose the Call Widget that best suits your needs.

Customising the Widget

After choosing a widget, complete the required fields within the Configure section. This includes editing the title of the widget and selecting your metric preferences.

For advanced customisation, select "Advanced Settings" and complete the relevant fields.

Use the "Conditions" tab to apply specific filters.

Click the Save button to apply the changes.

By following these steps, you'll create a fully functional call dashboard that gives you useful insight into your team's call performance.

Frequently Asked Questions

Q: Can I customise the Call Widget to display only incoming calls?

  • Yes, you can filter the widget to show only incoming calls by using the "Conditions" tab during configuration.

Q: What should I do if the Call Widget is not displaying any data?

  • Ensure that the widget settings and conditions are correctly configured. If the issue persists, check your platform's call-tracking settings or contact support for assistance.