Keeping track of your SMS-sending activity is important for staying compliant and making sure your messaging runs smoothly. Good monitoring means you can spot any adverse actions early, such as breaches of daily or weekly sending limits, warning emails, and temporary restrictions caused by things like high opt-out rates or specific error codes (e.g., 30007). This feature helps you get ahead of any issues and keep your SMS communications performing well.
To view your restriction history, go to: Settings > Phone Numbers > Messaging > Restriction History.
Date Range
This feature lets you filter to the period most relevant to you, so you can analyse the data more precisely and make better-informed decisions.
Date
This column shows the exact date and time when the restriction was applied.
Restriction Type
The Restriction Type column categorises and identifies the specific nature of each restriction applied to your SMS-sending activity. Understanding the type of restriction helps you assess the root cause and take the right steps to resolve it.
Restriction Reason
This column helps you understand what caused the restriction, whether that's a policy violation, a high opt-out rate, or another specific issue.
Percentage/Count
If the restriction is based on a rate, such as the opt-out rate, this column shows the percentage that triggered it. That gives you a sense of the proportion of affected recipients relative to your total message volume. For restrictions based on a specific number, such as the count of messages sent exceeding a daily limit, this column shows the exact figure that led to the restriction.
Additional Details
This column gives you a fuller picture of the situation, helping with troubleshooting and making sure you have everything you need to address the issue.
Staying on top of your restriction history helps you maintain the high performance and compliance standards that keep your messaging operations running well.