We've added Jira as a native integration in Workflows. Your automations can now react when new issues are created or existing issues are updated in Jira, and drive actions back the other way with a broad set of issue-lifecycle options: create, update, link, comment, watch, attach files, log work, and move to sprint.

The integration comes with two triggers and eleven actions. Authentication is OAuth, preceded by a friendly Name and Email label. Actions and triggers include a Cloud Site selector so a single connected Atlassian account can target the correct Jira Cloud site even when you have access to more than one.

Triggers (Jira → Workflows)

New issueUpdated issue

Actions (Workflows → Jira)

DiscoveryFind usersFind projectsFind issuesIssue creation and updatesCreate issueUpdate issueIssue enrichmentAdd comment to issueAdd watcher to issueAdd attachment to issueAdd work log to issueIssue relationshipsLink issueMove issue to sprint

Integration Setup

Connect Jira once via OAuth to begin using the triggers and actions across all workflows.

Steps:

Open the Workflow Builder and add any Jira trigger or action.On the panel, click Connect your account.The External Authentication Configuration modal opens. Enter a friendly Name (e.g. 'Engineering Jira', 'Support Jira') and the Email associated with this Jira account. Click Continue.You will be redirected to Atlassian's authorisation screen. Approve the requested Jira scopes.You will be returned to the Workflow Builder; the panel will update to show Connected.On any Jira trigger or action, pick the target Cloud Site that this step should read from or write to. Required on Create issue; a filter on the triggers.Use Cases

Issue resolved → notify the customerUpdated issue (status = Done) → Find contact → Send resolution message with the fix summaryAn engineer flips an issue to Done in JiraWithin 5 minutes, the workflow matches the issue back to the customer who reported it and sends a resolution notification with the fix summaryCross-issue linking on shared reportsNew issue → Find issues (by shared reference) → Link issue ('relates to' or 'duplicates')When a new issue is created with a shared external reference (support ticket ID, feature request ID), the workflow looks for existing Jira issues with the same reference and links themReduces duplicate work and keeps related issues discoverable inside JiraSample screenshots