The Workflow Slack Premium Action lets you automate Slack messages to specific users, private channels, or public channels, keeping team communication smooth and efficient.

Setting Your Action

To get started, choose a suitable trigger, then select the Slack Action.

Select the Slack account you want to connect.

Slack Messaging Options

The Slack Messaging Options feature lets you tailor your communication by selecting specific recipient types or channels based on your workflow needs. Here's a breakdown of each option:

Send Direct Message to a User: Choose from four recipient types:

  • Assigned User: Send messages to the contact's assigned user in your CRM.
  • Custom Email: Use dynamic or predefined email addresses to locate and message Slack users.
  • Internal User: Notify specific account users (e.g., send a "Won Opportunity" alert to the finance head).
  • Slack User: Directly message any Slack user in your workspace.

Send Private Channel Message: Select a private Slack channel for secure, focused communication. Messages appear as if sent manually by the user who created the Slack integration.

Send Public Channel Message: Broadcast updates to a public channel, making them visible to all workspace members.

Using The Slack Message Action

In the workflow, pick one of the four user sources: Assigned User, Custom Email, Internal User, or Slack User. Then write your message in the provided field to send a direct message or a channel broadcast.

Assigned User (of contact)

This is used to send out notifications for the assigned contact user. In this case, the User's email (in Settings> My Staff > User Info) for the User Assigned to the contact is used to find the Slack user.

Custom Email

This is used for all the cases where you need a dynamic user to send notifications to. The custom email that is filled in is used to find the matching Slack user.

📌NOTE: This is for all those cases where you do not have the User predefined. Either type in the email or select from a list of custom variables using the custom variable picker.

Internal User

This option lets you send messages directly to an account user. It's particularly useful for notifying specific individuals responsible for key areas of your business. For example, you can notify your finance head about a successfully closed deal. The system uses the selected Internal User's email to identify and message the corresponding Slack user.

Sending a Message to a Slack User

This is as simple as it sounds. Send a direct message to any Slack user in your workspace.

Message Content

Insert Message to send a Direct Message to a User. Remember to Save the Action.

Use Cases

  • Project Management: Notify teams about task updates or deadlines.
  • Sales & Marketing: Share campaign progress or lead updates.
  • Customer Support: Alert teams about customer inquiries or ticket escalations.
  • IT & Development: Announce system bugs or outages for faster resolution.
  • HR & Company-Wide Announcements: Send organisational updates to all staff.

The Workflow Slack Premium Action cuts down on manual communication, keeps teams in the loop with timely updates, and helps ensure tasks are followed up on through automated notifications.