Call recording and tracking gives you a clearer picture of your customer interactions and helps sharpen your sales process. By analysing call data, you can spot areas for improvement, keep an eye on how your sales team is performing, and work towards better conversion rates. Call recording is also a practical resource for training new team members and keeping customer interactions consistent.
Feature Key Points:
- Track and view call reporting with our phone system
- Monitor the number of answered, missed, and voicemail calls, and average call duration
- Customise call recording settings through account settings - phone numbers
- Enable whisper messages to hear call details before connecting with the contact
Feature Benefits:
- Improve your phone and sales training with real-time call tracking
- Save time and eliminate manual work with automatic call logging
- Enhance customer service by recording calls for quality assurance
- Follow up with missed calls using the missed call text back feature
- Access a detailed log of all call information, including user, phone number, and duration