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Terms & Conditions

Transparency's The Name of Our Game

1. Introduction

1.1 Who We Are

NotLuck (“we,” “us,” or “our”) provides creative and digital services including—but not limited to—branding, website development, hosting, automation, CRM setup, marketing strategy, design, and consultancy.

1.2 What This Document Covers

These Terms apply to all services delivered by NotLuck. By working with us, you (“you,” “the Client”) agree to these Terms and Conditions.

2. Working Together

2.1 Our Commitment to You

We’ll always work to the highest degree of responsibility and professionalism to deliver your project to the agreed specification. We care about results, your experience, and our reputation - so we take quality and clarity seriously.

2.2 Respect & Collaboration

We believe in great communication and mutual respect. We do not tolerate abusive language or behaviour toward our team. We're on your side—let’s keep it kind and productive.

3. Project Kickoff and Scope

3.1 Start of Services

Projects begin once all necessary information, content, and assets are received from the Client and any initial payment terms are met.

3.2 Approvals

We’ll check in with you throughout the process. Once you approve a stage or asset (via WhatsApp, email, or project portal), we’ll consider that stage complete. Revisions after approval may be billed separately.

3.3 Out of Scope Work

If a request goes beyond the agreed scope, we’ll let you know before charging additional fees.

4. Payments and Billing

4.1 Payment Terms

- All fees—including project charges, hosting charges, and usage-based fees (e.g. email credits, SMS bundles, CRM usage)—must be paid in accordance with the billing schedule outlined in your agreement or invoice.

- Hosting and usage charges are billed in advance and are non-refundable unless otherwise agreed.

- Full payment (or a scheduled deposit) is required before final delivery or continued service.

- Invoices are payable via Stripe or bank transfer, with payment terms clearly stated.

4.2 Service Suspension for Non-Payment

- If payment is overdue by 7 days, services (including access to websites, hosting, CRM platforms, or support) may be paused or suspended without notice until the balance is settled.

- After 14 days, we may apply late payment fees and pursue legal action if necessary.

- Reinstating access to services may incur an administrative fee.

4.3 Usage Charges

Some services (e.g. CRMs, email marketing, text messaging, hosting add-ons) may generate usage charges. These will either be prepaid or billed in arrears and must be paid to continue access.

NB If you request additional users to be added to a system (such as CRM, email, or collaboration platforms), this may incur additional charges depending on your service tier or plan. We will inform you of any additional fees before proceeding.

4.4 Price Adjustments

We may review and adjust our pricing with a minimum of 30 days’ notice for ongoing or subscription-based services.

5. Hosting, Domains, and Technical Services (If Applicable)

5.1 Hosting Services

If we host your website, email, or digital assets, we'll maintain uptime and security standards to the best of our ability. Hosting fees must be kept up to date to avoid suspension.

5.2 Domain Management

Domains registered on your behalf remain your property once fully paid. You are responsible for ensuring renewal fees are paid before the expiration date.

6. Data Protection and Confidentiality

6.1 Client Data

We may access or handle your data only as needed to deliver services. We treat all data confidentially and in accordance with UK GDPR and data protection laws.

6.2 Your Privacy Responsibilities

You're responsible for ensuring compliance with privacy laws for any personal data you collect or store through our services.

NB You are also responsible for maintaining secure passwords and account access credentials across all platforms and systems. We strongly recommend using unique, complex passwords and enabling two-factor authentication where available. NotLuck is not liable for breaches or misuse caused by weak or compromised client credentials.

7. Intellectual Property

7.1 Final Deliverables

You own all completed, paid-for deliverables. Until full payment is made, all intellectual property remains with NotLuck.

7.2 Our Proprietary Materials

Templates, systems, and tools developed by NotLuck remain our intellectual property, even if used during your project.

8. Revisions, Fixes, and Third-Party Changes

8.1 Our Responsibility

We will fix any issues caused by our work or platform as part of your service agreement.

8.2 Your Modifications

We are not responsible for errors or bugs caused by client-side changes or third-party integrations after handover.

9. Cancellation and Termination

9.1 Cancelling a Service

You may cancel services with a minimum of 30 days’ written notice. Hosting or subscription fees already paid are non-refundable unless otherwise agreed.

9.2 Failure to Pay

If required payments (including usage and hosting charges) are not made, we reserve the right to suspend or terminate all active services without notice. Legal recovery may be pursued for outstanding debts.

9.3 Behaviour or Breach

We may suspend or terminate services if there is a breach of these terms or abusive behaviour toward our team.

10. Liability and Limitations

While we take every care to deliver great work, NotLuck cannot be held responsible for indirect or consequential losses.

Our total liability is capped at the amount paid by you for the specific service in question.

11. Updates to These Terms

We may update these Terms as needed. You’ll be informed of material changes and continued use of services implies acceptance.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in English courts, with both parties agreeing to good-faith dialogue before escalation.