DIGITAL MARKETING

Stop Gambling On Your Business.

Business owners, it's time for you to stop gambling on your business.

Marketing That Converts.

Don't gamble on your marketing. Success in business is not luck, it's a careful balance of planning, execution and review - all stuff we take care of for you.

First things first for a successful partnership

We want our collaboration to be as successful as physically possible so it's important to let you know how we work before we start

Project Commencement

The project will commence once we have received all the necessary data and materials from you.

Communication and Respect

Our team values mutual respect. We will not tolerate any rudeness or disrespectful language towards our team members.

Project Tracking

You will have access to our internal project management tool, allowing you to monitor the progress of your project and see where any input from you is required.

Payment Terms

The project will be priced and undertaken as per the the pre-agreed project specification and there will be no re-negotiation of pricing terms once the project has been started. Payment is to be made in full before the project’s completion. Non-payment for completed work will result in legal action, and we will not consider future projects from non-paying clients.

Ethical Commitment

We pride ourselves on being an honourable and ethical team. We expect the same in return and look forward to maintaining a professional relationship.

Image Quality

Any images required for your project must be of high-quality resolution. If you do not have such images, we can arrange for a professional photographer to assist you.

Logo Specifications

All logos should be provided in SVG or EPS format to ensure quality and compatibility.

Communication During Business Hours

You are welcome to contact us during your project’s progress. Please note that our responses will be sent during our normal business hours, which are Monday to Friday, 9am to 5pm.

Revisions Policy

We offer [XX] number of revisions for each project phase. Additional revisions by the client are possible and will incur extra charges. Mistakes made by NotLuck will be rectified at no extra cost.

Confidentiality

We respect your privacy and confidentiality. All information shared with us will be treated with the utmost care and will not be disclosed to third parties without your consent.

Intellectual Property

Upon full payment, all intellectual property rights of the created work will be transferred to you. Until payment is received, all rights remain with NotLuck.

Project Delays

Any delays caused by the client, such as not providing necessary materials or timely feedback, will impact the project's completion date. As we manage multiple projects simultaneously, we ensure that a delay in one project does not affect the timelines of other clients’ projects.


This stipulation helps maintain fairness and efficiency across all our engagements.

Cancellation Policy

If you wish to cancel the project, please inform us in writing. A cancellation fee may apply based on the work completed.


These terms ensure transparency and help establish a clear understanding between us. We look forward to a successful collaboration!

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