Built by NotLuck
Clear Policies. No Surprises.
We stand behind every product we sell. Here's everything you need to know about returns, refunds, and our comprehensive warranty coverage.
30 Day Returns
Changed your mind? Return unused items within 30 days for a full refund.
12 Month Warranty
Every product covered by a full manufacturer warranty. We handle all claims.
UK Support Team
Issues? Questions? Our Nottingham team handles everything. No overseas call centres.
Returns Policy
Simple, fair, and designed around you.
Return Window
From the date of delivery to request a return
How to Return
- 1 Contact Us
Email info@inhousedirect.co.uk or call 01623 429 225 with your order number.
- 2 Get Your RMA
We'll issue a Return Merchandise Authorisation number within 24 hours.
- 3 Package the Item
Use original packaging if possible. Ensure the item is secure for transit.
- 4 Ship It Back
Send to our returns address. We'll provide a label if the return is our fault.
- 5 Receive Your Refund
Once inspected, refunds are processed within 5-7 working days.
Return Eligibility
| Return Reason | Eligible? | Conditions | Refund Type |
|---|---|---|---|
| Changed My Mind | Yes | Within 30 days, unused, original packaging | Full refund minus return shipping |
| Item Not as Described | Yes | Report within 7 days of delivery | Full refund including return shipping |
| Arrived Damaged | Yes | Photos required, report within 48 hours | Full refund or replacement |
| Manufacturing Defect | Yes | Within warranty period | Repair, replacement, or refund |
| Wrong Item Received | Yes | Contact us immediately | Correct item sent, we pay all shipping |
| Used Equipment | No | Equipment that has been used | Not eligible for return |
12 Month Warranty
Every product is covered by a comprehensive manufacturer warranty, administered by our UK team.
Manufacturing Defects
Any defect in materials or workmanship that occurs under normal use conditions.
CoveredComponent Failure
Electrical components, motors, pumps, and control systems that fail prematurely.
CoveredStructural Issues
Cracks, welds, or frame issues not caused by impact or misuse.
CoveredGeneral Wear & Tear
Brushes, squeegees, filters, and other consumable parts.
Not CoveredAccidental Damage
Damage from drops, impacts, water ingress, or improper use.
Not CoveredCommercial Misuse
Using equipment beyond its rated capacity or in unsuitable environments.
Not CoveredHow to Make a Warranty Claim
Contact our support team with your order number and description of the issue.
Provide photos or video showing the problem. This helps us assess the claim quickly.
We'll respond within 48 hours with next steps – repair, replacement, or refund.
Need Help?
Our UK-based support team is here to assist with returns, warranty claims, or any questions about your equipment.
Support Hours: Monday - Friday, 9am - 5pm
Confident in Your Purchase
With clear returns, comprehensive warranty, and UK-based support, you're in safe hands.